Dragos Transport Ltd

16/10/2026

Back in August, a client of ours, part of a group of three companies—started relocating stock from one warehouse to another.

For one of the companies, we were initially told it would be around 110 pallets, all suitable for double-stacking.

Based on that info, we put together a simple, solid plan: 4 full artic loads, wrapped up in two days.

That plan lasted right up until our first lorry arrived to load.

The pallets were far too tall to double-stack safely. Just like that, those 4 planned runs automatically turned into 7.

We had to reorganise fast. The real challenge wasn't just the extra loads, but the fact that our diary for those days was already packed with pre-booked jobs for other clients. We couldn't delay anyone else, and we couldn't leave our client stranded.

So we reshuffled on the fly, adjusted our schedule, and managed to fit all 3 additional loads into our fleet's run.

In the end, we completed all 7 runs and moved every single pallet in three and a half days.

15/10/2026

Not every delivery is just another run to an industrial estate.

Recently, one of our clients booked two of our Luton vans for a long-distance job out to Wales, right on the coast, at a seaside caravan park in a really stunning spot.

We loaded both vans the day before to make sure we could hit the road without any delays. At 2:00 AM, while the rest of the world was asleep, we set off.

Seven hours later, right on schedule at 9:00 AM, we pulled into site, completed the delivery, and were packed up and heading home, getting back by the evening.

It was a long trek and a very early alarm, but we got lucky with cracking weather. Getting to unload right by the sea under a clear sky made every mile of that overnight drive completely worth it.

Days like this are a great reminder of the perks of the job.

14/10/2026

After years in transport, you get used to plans changing at the last minute, although I hadn’t expected to put that experience to use the day before our family trip to Paris.

This summer, my parents came to stay with us in the UK for a fortnight, and we’d arranged a weekend in Paris with my wife, our children and my parents to celebrate my daughter’s birthday. We were due to leave on Friday afternoon and return on Sunday, with everything organised and ready to go.

Then, on Thursday, our car broke down. 😊

Hiring a car at short notice is usually straightforward enough, but finding one you’re allowed to take out of the UK, with all the necessary paperwork sorted before the following afternoon, is a little more complicated.

With my daughter’s birthday weekend coming up and the whole family looking forward to it, I started ringing around to see who could help. Thankfully, I found a company that understood what we needed and got everything sorted quickly enough for us to leave on Friday as planned.

We made it to Paris and spent the weekend together, celebrating my daughter’s birthday just as we’d hoped.

Looking back, I think years of dealing with unexpected situations in transport have shaped the way I respond when something goes wrong. I still get frustrated, of course, but I’ve learnt that the sooner I start looking for a way forward, the better chance I have of keeping the original plan on track.

That weekend was a lovely reminder that, while you can’t always control what happens along the way, there’s often still a way to get where you wanted to go.

12/08/2026

How do you relax after two very busy weeks? Apparently, this is my version of it.😅

The last couple of weeks have been extremely busy. With a few people away on holiday, I had to get back on the road myself and cover some of the jobs, while still keeping up with everything else that needed my attention.

By the end of it, I was completely drained.

So a few days ago, I went to see a very good friend of mine and somehow ended up in this chair, having a vitamin drip. 😂

Next time, I might try the more conventional version of relaxing.

How do you switch off when work has been non-stop?

10/08/2026

Is it just me, or is customer service getting worse and worse?

Over the last couple of months, I’ve probably flown 3 or 4 return trips with the same airline, and almost every time there has been some kind of delay.

I’m deliberately not going to name the airline because this isn’t about attacking one company.

Thursday evening I flew from London to Romania — almost two hours delayed.

Tonight I’m flying back to London.

Scheduled departure: 23:35.
New estimated departure: 01:20.

So, in the space of just a few days, almost two hours of delay on the way out and almost two hours again on the way back.

And here I am, sitting at the airport, tired and waiting again… but rather than just getting frustrated, it got me thinking about something bigger than a delayed flight.

I genuinely feel that customer service is getting worse.

I don’t know why.

Maybe companies are struggling to find enough people. Maybe they’re cutting costs. Maybe we’re automating so much that we’re forgetting there’s still a human being on the other side.

Or maybe, as companies become bigger, individual customers simply start to feel like numbers.

I don’t know the answer.

But more and more often, it feels like the customer is the one chasing for information.

And that made me think about my own company.

We work in transport, and things will sometimes go wrong.

Traffic. Accidents. Breakdowns. A collection taking longer than expected. A previous job running late.

We can’t control everything.

But there is a big difference between having a problem and providing poor customer service.

We can control what happens next.

We can answer the phone.

We can update the customer before they have to chase us.

We can explain honestly what’s happening.

And most importantly, we can show them that their problem matters to us too and do everything we can to find a solution.

Tonight reminded me of a standard I want us to keep at Dragos Transport Ltd:

If something goes wrong, our customer should hear it from us before they have to ask us.

I can’t promise that every delivery will always go perfectly. Nobody in transport can realistically promise that.

But we can keep trying to answer, communicate, care and find a solution.

Maybe, in a world where customer service is becoming more and more impersonal, genuinely caring about your customers is becoming a competitive advantage.

Answer. Communicate. Care. Find a solution.

Because great customer service isn’t really tested when everything goes perfectly.

It’s tested when it doesn’t.

WE LOVE TO DELIVER ❤️🚚

16/06/2026

How do you win a long-term contract from a competitor?

You don’t need to drop your prices. You just need to deliver what they couldn't: certainty.

Recently, a client handed us a regular route previously managed by another carrier. The reason was simple—the other provider kept delaying, frustrating the end customer.

Our first test run had a tight window: loading on a Friday by 12:00 PM.

With some quick fleet reshuffling, we locked the vehicle doors at 12:01 PM.

The Monday delivery was scheduled between 09:00 and 12:00. Our driver arrived at 08:30 AM, and by 09:00 AM sharp, the job was fully completed.

The takeaway: In logistics, punctuality isn't just an operational metric—it’s a powerful customer acquisition tool. When you sell peace of mind, one-off jobs naturally turn into long-term partnerships.

29/05/2026

I love cooking pasta, and if there’s one thing I’ve learned, it’s that a great dish always starts with an exceptional olive oil.

About a month ago, during a delivery run to Italy, I made sure to grab a proper bottle. Tonight, it’s finally hitting the pan with some fresh seafood.

Nothing beats switching off after a long day by cooking a proper meal.

Any other pasta lovers here?

28/05/2026

The new CEO has arrived, and he looks very concerned about the Q2 numbers. 📈🐶

I stepped away to make a coffee and came back to this intense strategy meeting. .

I have a feeling he’s checking if the budget for treats is still intact.

27/05/2026

It was a special morning at Coupals Primary Academy. My daughter, Evelina, received an award for her consistent hard work and for embodying the school's core DRIVE values.

We often focus on big, final outcomes, but this was a reminder that genuine success is built on the choices made every single day.

Seeing her commitment recognized early on is incredibly rewarding.

Another immensely proud dad moment 🚀

22/05/2026