12/07/2025
Dear potential clients,
We are happy to help you out of last-minute situations when our schedule permits. But only if we can do it safely. We don't live in France (yet). We don't live right at the French/English border. We live in leafy Wiltshire, which gets us to Heathrow in about 90 minutes (for when we do tours) but takes us 3 hours plus to get to the Channel.
Thus, we always come the night before, staying in cheap-and-cheerful accommodation before picking you up either at the airport or in Paris/Amsterdam. In this manner, we are fresh and ready to go. This also mitigates any issue with delays on either LeShuttle/the Eurotunnel (90 minute delays and beyond the last two days, based on our personal experience) or the ferry.
We prioritize safety - for the well-being of your pets, you, and us. If we've been corresponding about a last-minute quote (under three days notice) and confirm availability, please don't wait until the late afternoon/evening before requested pick-up to confirm you'd like to use our services.
If we're near the border, in Folkestone, for example, we could potentially be able to turn around and come right back to Paris, still ensuring the appropriate rest time. But if we're already back at our home, it's unfortunately not going to work out.
For safety's sake, we would no longer be in a position to confirm your booking. We do apologise and are very sorry we can't help, but this is one area where we won't compromise.