23/06/2026
Dear Faras Kenya ,
I don’t know if my documents are being reviewed… or being archived for historical research 😅
It’s been over two months since I uploaded everything on your app to become a rider. Every time I try to access the Captain app, I’m greeted by the same comforting message: “You will receive a confirmation once admin approves you.”
Two months. No confirmation. Just vibes and patience.
What makes it more interesting is that your competitors can verify a rider in about a day or two, yet here I am still in “pending approval limbo,” slowly becoming emotionally attached to the loading screen.
And then there’s the part that confuses me most—if everything is uploaded online, why do I still need to physically show up at the office like its 2001? Is the app just there for decoration?
We try to support our own, truly. But sometimes “our own” moves like it’s powered by dial-up internet in 2009.
Anyway, I’m still waiting… patiently… allegedly.
— A very patient Captain in waiting 🚶🏽♂️📱