Ticket & Service Policy
Thank you for choosing Himalayan Travel Leaders Nepal Pvt. (besttouristbus.com). To ensure a safe, comfortable, and hassle-free journey for all passengers, please read and understand the following Ticket & Service Policy before purchasing your ticket.
1. Our Service
Himalayan Travel Leaders Nepal Pvt. (besttouristbus.com) acts as a booking agent/platform. Transportation services are operated and managed by our trusted bus operators and service partners. Service standards, vehicles, routes, schedules, and operational arrangements may therefore vary by operator.
2. Non-Refundable Ticket Policy
All tickets purchased through besttouristbus.com are strictly non-refundable. Once a ticket has been confirmed and payment has been received, the ticket cannot be cancelled for a refund, regardless of the reason, including changes in personal plans, missed travel, illness, flight delays, or other circumstances beyond our control.
3. Date Change Policy
If you need to change your travel date, please contact us at least 12 hours before the scheduled departure time:
Email: [email protected]
WhatsApp: +977 98560-18991
Date changes are subject to:
• Seat availability
• Operator approval
• Applicable operator rules
• Any fare difference or additional charges
A date-change request is not guaranteed until confirmed by our team.
4. Boarding & No-Show Policy
Passengers must arrive at the designated boarding point at least 30 minutes before departure. Passengers arriving late may be considered no-shows if the bus has already departed or boarding has closed. In such cases:
The ticket will be considered used and no refund will be provided. Passengers are responsible for allowing sufficient time for traffic, weather, and other delays when travelling to the boarding point.
5. Arrival at Destination
We make every reasonable effort to maintain the published schedule. However, actual arrival times may vary due to:
• Traffic congestion
• Road conditions
• Weather
• Road construction
• Landslides or road blockages
• Government restrictions
• Vehicle or operational issues
• Other circumstances beyond our control
Himalayan Travel Leaders Nepal Pvt. and the operating bus company are not responsible for additional costs, including hotels, meals, taxis, flights, tours, or other expenses resulting from delays.
6. Service Adjustments
For safety and operational reasons, the bus operator may change:
• Departure or arrival times
• Boarding or drop-off points
• Routes
• Bus/vehicle type
• Seat arrangements
Such changes may occur because of weather, road closures, traffic, safety requirements, mechanical issues, or other operational circumstances. In the event of an unforeseen disruption or road blockage, we will make reasonable efforts to assist passengers with an alternative or the next available service, subject to availability.
7. Baggage Allowance
Each passenger may carry up to 25 kg of luggage free of charge, subject to available luggage space and operator rules. Additional or oversized baggage may be accepted only with operator approval and may be subject to additional charges. Passengers are responsible for their personal belongings. Valuable items, passports, money, electronics, and important documents should be kept with the passenger.
8. Travelling with Pets
We welcome pets on selected services, subject to the operator's approval and vehicle conditions. For the comfort and safety of all passengers:
• Pets must be clean and well-behaved.
• Pets must remain under the owner's control at all times.
• Pets should have trimmed nails.
• The operator may require an appropriate pet carrier.
• The operator may refuse transportation where a pet could affect the safety or comfort of other passengers. Please confirm pet travel availability with us before booking.
9. Travelling with Infants
Infants may travel on an accompanying adult's lap, subject to operator rules. If you require a dedicated seat for an infant, an additional seat should be booked in advance.
10. Ticket & Identification Verification
Passengers must carry their printed or digital ticket and a valid photo ID/passport when travelling. These documents may be requested by our staff or the bus operator during boarding or the journey.
11. Passenger Responsibility
Passengers are responsible for:
• Providing correct passenger and contact information during booking.
• Arriving at the correct boarding point on time.
• Checking the travel date, departure time, route, and passenger details before departure.
• Following instructions from the bus operator and staff.
• Taking care of personal belongings.
• Following applicable safety rules during the journey.
12. Agreement to the Policy
By purchasing, confirming, or using a ticket through Himalayan Travel Leaders Nepal Pvt. (besttouristbus.com), you acknowledge that you have read, understood, and agreed to this Ticket & Service Policy, including the non-refundable ticket policy. We appreciate your cooperation and understanding. Thank you for travelling with Himalayan Travel Leaders Nepal Pvt. Himalayan Travel Leaders Nepal Pvt Ltd
Tokha Suryadarshan Height, Tokha Municipality
Post Box 10101, Kathmandu
[email protected]
WhatsApp: +977 9856018991 +977 14955313, +9779841422991
besttouristbus.com
