Air Serv provides innovative and dependable solutions to the aviation industry. Our 8,000 team members support the world’s leading airlines and freight companies at airports throughout the United States and United Kingdom. With decades of experience in all facets of the aviation business, we share a dynamic and uniquely spirited culture. Enhanced by world class processes and a service delivery system that drives team member productivity and performance against service level targets, we deliver superior and cost effective aviation services.
In March 2009, Air Serv joined forces with the aviation-related security and services division of International RAM Associates (IRAM) of Austin, Texas. Our combined network serves over 50 airports, including 27 of the nation’s top 40 markets in the United States and 12 of the top 30 airports worldwide. Our combined force is the global leader in wheelchair, baggage handling and skycap services.
The combined operations have also expanded their presence in security services, becoming a global presence. Security services include access control and loss prevention, perimeter and aircraft guarding, cargo screening, and in conjunction with TSA, pre-departure screening, ticket verification and passenger profiling.
Mission: Air Serv strives to deliver the safest and highest level of service at the lowest total cost to our clients. We have enabled an effective and innovative approach to staffing by deployment of a mobile workforce technology.
Through this technology, our centralized dispatchers know where workers are at any given moment. This allows us to track the productivity of each worker. This innovative solution has matured, and it now enables up to anticipate peak operations and handle the flight delays that generate spikes in demand.
By anticipating our clients’ needs, we build to their profile and recruit the right people to meet these demands.
This tracking technology is utilized across all facets of our operations, from tracking cargo movement – to wheelchair attendants – to auditing our cabin cleaning crews.
“Before, the only way to handle the spikes and crunch time was to increase your employee headcount. We now use technology to take those costs out. We have enabled airlines to further reduce their total cost of ownership as a result.”
Mike Hough- Senior Vice Presedent