27/10/2023
This week we caught up with Kasia Durys to learn a little bit about her and her role at Kings for our monthly Meet the Team segment! 💫
Q1. What's your current role at Kings Kasia, and is this different to what you started off doing at Kings?
My current role at Kings is Operational Performance Manager for Victoria. When I started in 2004 I was working in the Call Center as a Customer Service Representative.
Q2. What do you enjoy the most about working at Kings?
I enjoy working with my team and engaging with customers. Every day is different, Kings is a great place for Employee Reward and Recognition.
Q3. Can you describe a particularly challenging project or task you've worked on at Kings, and how you overcome those challenges?
The most challenging project I've worked on was transitioning manual (phone) bookings to online, which was part of my Lean Six Sigma assignment.
I received weekly coaching sessions and participated in project workshops, which helped to overcome some of the challenges. As a result, 90% of our customers are now booking online.
Q4. How have you seen Kings Transport evolve since you’ve been here regarding technology, safety, or other areas?
Kings have definitely evolved in terms of technology since I've started. Back in the day, we used handheld radios to communicate with the drivers and send them daily jobs. Nowadays, we use the Job Master app for sending jobs across and communicating with the drivers.
Another good example is the introduction of Electric Vehicles across a few of our major contracts.
Q5. What advice would you give to someone just starting out in their career at Kings Transport or the logistics industry in general?
It's a great industry to work in. Try to learn as much as you can and don't be afraid of challenges. There's always an opportunity to grow.
Q6. What are your interests or hobbies outside of work at Kings?
I love spending time with my family; we do a lot of day trips (when the weather is nice)
Recently, my husband bought me a dirt bike (yep, who knew I could ride one-lol ). I'm only a beginner, but so far, it's been lots of fun. Who knows, I could be the next Chad Reed!
Leaders in our company like Kasia drive us forward every day and help ensure Kings remains at the forefront of the industry in service for our clients and as a great place to build a career. 🙌