08/31/2023
Good day, we would like to address customer concerns in regards to wait times lately. We are incredibly understaffed leaving much longer wait times over the past few months. The dispatchers never have control over how many vehicles are on shift at any moment as all vehicles are privately owned and operated and they subcontract Co-Ot for dispatching services. What we have noticed lately is an uptick in customers who do not understand having to wait. When you are given an approximate wait time, that's exactly what it is approximate. If a customer decides that they no longer are just going to town and they want to make 6 or 7 stops along the way that 12 minute trip turns into a 45 minute trip, which throws our guesstimate off for the next customer. Uncontrollable circumstances happen, construction, vehicle breakdown, ASAP out of town trips that take a driver out of kenora, all these things are out of dispatchers control. Although we wish it was, it is most definitely not as easy as sending a cab right when a call comes because we serve all of NWO and parts of Manitoba.
So please when calling for a taxi be prepared, know where you are exactly, and have a phone number where we can call when the taxi arrives. Allow a 30 minute window, we will continue to book taxis and try to have one to you at that time, but realistically please be prepared to wait.
Above all we ask that you be kind to our staff as we cannot run without them. We are also welcoming resumes.
Thank you
-Staff and management
