07/17/2025
Dear Valued Customers and Community Members,
We hope this message finds you well. We are reaching out to request your support as we work to improve our services. In an effort to reduce wait times and provide a more dedicated level of service, we are planning to expand by adding another vehicle to our fleet. Since we are regulated by the City of Windsor,
we are required to present market research that demonstrates a clear need for expansion.
This is a meaningful opportunity for you-our valued customers and members of the community-to have your voices heard. We are gathering testimonials and feedback that we will present to city officials during our upcoming meeting in August.
We would greatly appreciate hearing about your experiences with our service, particularly how it has been beneficial to you. Additionally, we welcome constructive feedback on how we can improve, as well as suggestions for services you would like to see in the future. If you have previously inquired about whether we plan to add another vehicle, please be sure to mention that in your feedback.
You may share your feedback with us in any of the following formats:
• Written (email or paper)
• Audio
• Video
If you choose to submit audio or video and need assistance, we are happy to help. Please contact us to schedule a convenient time. Written feedback can be emailed, or submitted on paper if preferred. For those without access to email, we can arrange to collect your handwritten response. You may also reach out via text or Facebook message.
Please note: All feedback and testimonials will be used solely for the purpose of our August presentation. We will not share any submissions online or publicly without your explicit permission. If you are comfortable with us sharing your feedback online, kindly indicate your consent.
If you are a staff member at a facility that has used our services, we also invite you to provide input. Please let us know how your residents have benefited from our transportation services and how we can better serve your facility's needs going forward.
Thank you for being a part of our journey. Your input is invaluable in helping us grow and continue providing excellent service.
Please feel free to share this message with others who may wish to contribute.
Sincerely,
EAZY LYFT INC.