16/09/2026
π A little story from this morning that reminded us why we love the area we work in...
Back in July 2023, we took some customers on a pre-booked journey. On the day, they needed to make a couple of additional pick-ups that hadn't originally been included in the booking.
Because of the extra mileage, there was a small additional charge. They hadn't accounted for this when arranging the journey, so they explained the situation to our driver and said, βNext time we book a taxi with you, we'll pay the difference.β
No problem. We trusted them, and everyone carried on with their day.
Fast forward to this morning, over three years later...
They got into one of our taxis and immediately told the driver that they still owed us the money from their journey back in July 2023 and wanted to pay it.
How amazing is that? β€οΈ
Nobody chased them. Nobody reminded them. Three years later, they remembered and made a point of paying it themselves.
It's a small thing, but things like this are exactly why we love working in the New Forest and serving our local communities.
We're incredibly lucky to have so many honest, genuine and loyal customers who support a local business and treat our drivers with respect.
Trust works both ways, and this morning was a lovely reminder of that.
Thank you. ππ