19/10/2026
📢 IMPORTANT NOTICE FOR ALL RBR REMOVALS CUSTOMERS – PLEASE READ & PIN 📌
🏡 MOVING HOUSE? WAITING FOR YOUR KEYS?
At RBR Removals, we understand that moving day can be stressful, especially when you’re waiting for estate agents or solicitors to release the keys to your new home.
We want to make sure all our customers understand our key release policy for day-rate removals before moving day arrives.
🔑 KEY RELEASE DEADLINE – 2:00 PM
We ask that keys to your new property are released by 2:00 PM on your agreed moving date wherever possible.
⏰ LATE KEY RELEASE CHARGE – £80 PER HOUR
If your keys are not released by 2:00 PM, an additional charge of £80 per hour may apply for extended waiting time, provided this has been clearly agreed in advance and is permitted under the applicable terms.
We know delays are not always within your control, and we will always aim to communicate with you and manage the situation fairly.
💷 DEPOSIT POLICY
Deposits are non-refundable in accordance with the agreed booking terms, subject to applicable consumer law and any statutory cancellation rights.
📞 WHAT SHOULD YOU DO IF YOUR KEYS ARE DELAYED?
✅ Keep us updated with any information from your estate agent or solicitor.
✅ Let us know as soon as possible if there are any delays.
✅ Stay in communication with our team so we can work together to minimise disruption.
❤️ OUR PROMISE TO YOU
We understand how stressful moving day can be. Our aim is always to provide a professional, reliable and understanding service while keeping your move running as smoothly as possible.
Please read this notice carefully before your moving date and contact us if you have any questions about your booking.
📧 Email: [email protected]
📞 Call: 07496 882682
🚚 RBR REMOVALS – MOVING PEOPLE FORWARD
Thank you for choosing RBR Removals. We appreciate your trust and understanding.
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