29/08/2026
With the arrival of the new lorry, and ensuring the service I provide is of the highest standard I can offer, I have updated Bluejays T&Cs.
New clients will receive a copy upon booking, as will my long standing owners. It will also be here on the page to check back on for any queries.
Thank you for your continued custom and support. Iāll never not love this job!ššš
Terms & Conditions
BLUEJAYS HORSE TRANSPORT
1. Booking
1.1 All bookings are subject to these Terms & Conditions.
1.2 A booking is confirmed once the journey details have been agreed and any required information for booking has been passed on.
1.3 The customer must provide accurate and complete information regarding:
* the horse or horses to be transported;
* collection and destination addresses;
* preferred collection and delivery times;
* the horseās age and any relevant health or mobility issues;
* behavioural or loading difficulties;
* any special requirements;
* the horseās passport and identification details; and
* any other information reasonably required to carry out the journey safely and lawfully.
1.4 The transporter reserves the right to decline a booking where the proposed journey cannot safely, lawfully or reasonably be undertaken.
2. Transport Charges and Payment
2.1 The agreed transport price will be confirmed to the customer before the journey.
2.2 Unless otherwise agreed, payment is due on the date of booking.
2.3 Additional charges may apply for:
* waiting time;
* loading assistance for tricky/bad loaders;
* additional mileage;
* changes to the collection or destination address;
* failed collection or delivery;
* exceptional damage to the lorry caused by the horse;
* veterinary assistance or emergency arrangements;
* additional handling required because information supplied by the customer was incomplete or inaccurate.
2.4 Any additional charges will be explained to the customer where reasonably practicable.
3. Cancellation
3.1 Cancellations must be made as soon as possible and confirmed in writing.
3.2 Unless otherwise agreed:
* Cancellation more than 7 days before collection: NO CHARGE
* Cancellation between 48 hours 72 hours before collection: [50%] of the agreed transport fee.
* Cancellation less than 48 hours before collection, or failure to make the horse available at the agreed time: [100%] of the agreed transport fee.
3.3 The transporter may exercise reasonable discretion in exceptional circumstances, including genuine emergencies.
4. Horse Fitness and Suitability for Transport
4.1 The customer is responsible for ensuring that the horse is fit to travel and that the transporter is informed of any condition that may affect the horseās ability to travel safely.
4.2 The customer must disclose any known:
* injury or recent operation;
* history of kicking, biting, rearing or other dangerous behaviour;
* loading difficulties; or
* other circumstance that may affect the horseās welfare or the safety of the journey.
4.3 The transporter may refuse to load, delay, interrupt or terminate a journey if they reasonably believe that transporting the horse would be unsafe, unlawful or likely to compromise the horseās welfare.
4.4 Where reasonably practicable, the transporter will consult the owner or their representative before making such a decision.
5. Loading and Unloading
5.1 The customer must ensure that the horse is available at the agreed collection time and that the collection area is reasonably safe and accessible.
5.2 The transporter may refuse to load a horse that cannot be safely loaded or that presents a significant risk to itself, the transporter, the public or the vehicle.
5.3 Where a horse has known loading difficulties, the customer must disclose this before the booking.
5.4 Any loading or unloading assistance provided by the transporter will be carried out using reasonable care and in accordance with applicable animal welfare requirements.
5.5 If loading or unloading is substantially delayed because of the horse or circumstances for which the customer is responsible, additional waiting or handling charges may apply.
6. Horse Passport and Documentation
6.1 The customer must provide the horseās valid passport and any other documentation required for the journey.
6.2 The customer is responsible for ensuring that information contained within the passport and other documentation is accurate.
6.3 The transporter may refuse to undertake a journey where legally required documentation is unavailable or incorrect.
6.4 The transporter will comply with applicable animal transport documentation requirements.
7. Journey Times
7.1 Any collection or delivery time provided by the transporter is an estimate unless expressly agreed otherwise in writing.
7.2 The transporter cannot guarantee an exact arrival time because journeys may be affected by traffic, road closures, adverse weather, accidents, loading delays, welfare considerations, vehicle issues or other circumstances outside the transporterās reasonable control.
7.3 The welfare of the horse will take priority over meeting an estimated arrival time.
8. Welfare During Transport
8.1 The transporter will take reasonable steps to protect the horseās welfare throughout the journey and will comply with applicable animal welfare in transport requirements.
8.2 The horse will be transported in a vehicle suitable for the purpose and operated in accordance with applicable requirements.
8.3 The transporter may make reasonable welfare-related decisions concerning ventilation, positioning, stops, loading arrangements and other aspects of the journey.
8.4 Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation would be unlawful.
9 Vehicle Weight and Capacity
9.1 The transporter operates a 3,500 kg maximum authorised mass vehicle.
9.2 The transporter must not exceed the vehicleās lawful weight or capacity limits.
9.3 The customerās horse, passengers, luggage, tack, equipment and other items carried as part of the journey must be within the vehicleās lawful payload.
9.4 The transporter reserves the right to refuse additional passengers, equipment or items where carrying them would risk exceeding a legal weight or capacity limit.
9.5 The transporter will not be responsible for losses arising from the customerās request to carry items that cannot lawfully or safely be accommodated.
10 Passengers
10.1 The transporter reserves the right to refuse additional passengers if deemed a distraction during transport or affects the ability of transporter to provide high levels of horse welfare during journeys
10.2 The transporter may refuse passenger carriage where doing so would affect vehicle weight, safety, insurance or legal compliance.
11 Breakdowns, Accidents and Delays
11.1 In the event of breakdown, accident or other unforeseen interruption, the transporter will take reasonable steps to safeguard the horse and arrange continuation of the journey where reasonably practicable.
11.2 This may include arranging roadside assistance, veterinary assistance, an alternative authorised vehicle or alternative transport arrangements.
11.3 The customer acknowledges that such circumstances may result in delays and additional reasonable expenses.
11.4 The transporter will notify the customer or nominated emergency contact as soon as reasonably practicable.
12 Horse Behaviour and Damage
12.1 The customer remains responsible for informing the transporter of any known dangerous or difficult behaviour.
12.2 Where a horse causes significant damage to the vehicle, equipment or property, the customer may be responsible for the reasonable cost of repair where the damage results from behaviour or circumstances that were not disclosed to the transporter, subject to applicable law.
12.3 The transporter will not charge for ordinary wear and tear.
12.4 Any claim for damage will be supported by reasonable evidence where available.
13. Cleaning
13.1 The vehicle is maintained to an appropriate standard for equine transport, cleaned and disinfected
14. Insurance
14.1 The transporter maintains insurance appropriate to its business and the services provided, subject to the terms, conditions, exclusions and limits of the relevant policy.
14.2 Customers may request confirmation of relevant insurance cover before booking.
14.3 Customers are responsible for arranging their own insurance in respect of the horse, including veterinary fees, mortality, loss of use, transportation risks and other risks they wish to insure.
14.4 Nothing in these Terms & Conditions excludes or limits liability that cannot lawfully be excluded or limited.
15. Liability
15.1 The transporter will exercise reasonable care and skill in providing the transport service.
15.2 The transporter will not be liable for loss, injury, illness, death, delay or other loss where this results from:
* a pre-existing illness, injury or condition of the horse;
* information withheld or incorrectly supplied by the customer;
* the horseās behaviour where the relevant behaviour was not disclosed;
* circumstances outside the transporterās reasonable control;
* road traffic conditions, accidents or delays not caused by the transporterās negligence;
* veterinary conditions arising independently of the transport service; or
* the customerās failure to comply with these Terms & Conditions.
15.3 Nothing in these Terms & Conditions excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability which cannot legally be excluded.
15.4 The transporter will take all and reasonable precautions to safeguard horses entrusted to its care.
16. Customer Responsibilities
The customer agrees to:
16.1 Provide accurate information about the horse and journey.
16.2 Provide all required documentation.
16.3 Ensure the horse is reasonably fit to travel.
16.4 Disclose relevant medical and behavioural information.
16.5 Ensure the horse is available at the agreed collection time.
16.6 Pay all agreed charges and reasonable additional charges arising under these Terms & Conditions.
16.7 Follow reasonable instructions given by the transporter.
17 Transporter Responsibilities
The transporter agrees to:
17.1 Operate within the scope of its relevant transporter authorisation.
17.2 Take reasonable steps to protect horse welfare throughout the journey.
17.3 Use a suitable and appropriately maintained vehicle.
17.4 Comply with applicable animal welfare in transport requirements.
17.5 Maintain required transport records.
17.6 Inform the customer of significant delays or incidents where reasonably practicable.
18 Circumstances Outside Our Control
18.1 The transporter will not be responsible for failure or delay caused by circumstances beyond its reasonable control, including severe weather, flooding, road closures, accidents, traffic, mechanical failure, illness, emergency situations, restrictions imposed by authorities or other unforeseen events.
18.2 Where such circumstances arise, the transporter will take reasonable steps to protect the horse and, where possible, complete or rearrange the journey.
Customer Declaration
I confirm that I have provided accurate information about the horse(s) being transported and have disclosed any known illness, injury, medical condition, behavioural issue or loading difficulty that may affect the safety or welfare of the horse(s) or others.
I confirm that I have provided the transporter with all documentation reasonably required for the journey.
I understand that estimated journey and arrival times may change due to traffic, weather, welfare requirements, loading difficulties, breakdowns or other unforeseen circumstances.
I understand that the transporter may refuse or stop a journey where they reasonably consider that continuing would be unsafe, unlawful or detrimental to the horseās welfare.
I have read and agree to these Terms & Conditions.
