07/01/2019
Contact Centre Advisor - Peterborough
Addison Lee have come out the blocks strong having recruited over 250 members of staff in the last 12 months.
We are now looking to beat our personal best by adding an additional 30 At Your Service Centre Advisors who can help us go for Gold!
We recently won the 2018 Best Ground Transportation Company Award which makes working for Addison Lee that much more rewarding.
If you enjoy solving problems, working to targets and have a customer focused mind-set then a position on the Addison Lee team awaits you!
Shift Type: 37.5 hours per week- full time 2pm - 5pm variable start time shift, finishing between 10pm - 1am, Fixed Tuesday to Saturday OR Sunday to Thursday
We thrive on making sure our workers and our customers are happy and we do this by offering outstanding training so you are best equipped to handle any and every scenario.
Responsibilities:
Manage inbound contact from our customers and completing their journey request in a friendly and timely manner
Responding to email and social media enquiries as and when required
Deliver brilliant service whilst exceeding operational targets to drive customer satisfaction
Building excellent peer and stakeholder relationships, together with the ability to work under pressure in an ever changing environment
Support members of the team with problems and guide them through to a resolution
Being an inspiring communicator who openly and collectively drives great team spirit
Deal with any issues or queries in a clear and professional manner
In return you will receive:
Earn up to £17,500 - £18,500 OTE, Base Salary + 10% Bonus + Quarterly double bonus related to attendance with the opportunity to earn up to £20,000 based on progression.
25 Days Annual Leave
Free quarterly onsite wellness presence including corporate massages to reduce stress!
Company benefits including Pension Scheme, Private Medical Insurance, Life Assurance and Childcare Vouchers
Comprehensive induction training programme and career opportunities within a fast moving and dynamic organisation
Onsite you will find a free staff car park, unlimited free tea & coffee as well free fruit!
Excellent food options in the same estate plus regular vendors who come on-site such as Marks & Spencer
All of this, in a professional but fun environment!
About Us
We are Addison Lee. The premium class car service.
From humble beginnings to London’s most trusted business-class car service in just over forty years, Addison Lee have grown with and for the times.
And yet, so little has changed about us. We still believe that taxis and minicabs can be so much more than just a means to an end - our clients are right to expect extraordinary standards, and by aligning the latest technologies with traditional customer service values, we can not only disrupt the industry, we can revolutionise it.
We are Europe’s largest ground transport service with a fleet of over 5,000 vehicles. The business delivers over 30,000 people and parcels each day, with owned operations in over 10 cities and a network of operations across Europe, the US and Asia.
Our business has been built on being different from the norm. We have been pushing the boundaries of what’s possible ever since our beginning back in 1975. It’s our focus on the next big thing that makes Addison Lee such a unique place to work. We actively encourage people to interact, meet new colleagues and share ideas, and empower people to make a difference.
Job Types: Full-time, Permanent
Salary: £16,500.00 to £18,500.00 /year
