03/08/2026
So this last week has involved contact with quite a few new customers and bookings which is amazing and of course the customers we already have and know ♥️♥️ again I would like to thank everybody for their continued support it’s hugely appreciated.
I would also just like to just say I aim to contact people back as quickly as possible but sometimes I’m driving, or I’m in a bad signal area so sometimes it’s not as quick as normal. I do have two children myself and I also do have things I have to do myself during the day etc so please bare with me I’m normally pretty quick but sometimes it may take me a little longer than normal to reply. I’m one person unfortunately on the phone, yes I have many drivers but I am the person who personally deals with the phone calls, the emails, the what’s apps, the Facebook messages, messages on next door and I also do the quotes and book the jobs in and allocate the drivers to jobs. I also deal with other taxi companies aswell who need help because they have been left short last minute to make sure people don’t get left anywhere so believe me when I say it is a lot of hard work doing it all and a lot of organising and pressure at times that goes on behind the scenes.
Also please be advised we are very busy so unless you actually book the day and time in with myself for the taxi at the first point of contact with myself, I can’t always promise you that when you do then want to book it in maybe some weeks or months later, that we will then have availability for it. The bookings will always take priority because they have been booked in and drivers have been allocated. I do my upmost to try and help everybody but sometimes that’s just not possible. As a taxi company it isn’t just local collections or pick ups it is all over the uk so the drivers can be anywhere, and it isn’t just 9-5 its day and night so sometimes it’s not always possible for me to be able to do last minute bookings due to the locations of drivers or because they have been out throughout the night so then they need to have sleep. I will not have my drivers working themselves silly with no down time because it is dangerous for them and also for the customers. I have respect for all my drivers and appreciate all that they do for the business and for you as customers and trust me it isn’t always easy driving 7 odd hour round trips so therefore I will never put them in positions where they could be to over worked, or tired because that wouldn’t benefit anybody at all so some days I may have a couple less drivers due to them having downtime or them having holidays etc but I will always do my best to help you where I can.
Thank you for reading and for your understanding Jade ♥️♥️♥️
