31/12/2025
KEEPING PASSENGERS AND DRIVERS SAFE
As we enter the New Year see below for the full press release that was sent to the East Anglian Daily Times before Christmas and published as per the link below in the comments.
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As we run into Christmas and the New Year, as managing director of Sudbury Cars a Taxi and Private Hire car company based in the town, we would like to ask the public, on behalf of all taxi firms in Sudbury, Babergh and beyond, that Taxi and Private Hire drivers are treated fairly and with due respect from the fares they are carry as passengers over the Festive period. A recent incident with one of our drivers resulted in the Police being called because of passenger behaviour, we cannot stress enough that drivers are there to get you to your booked destination safely and should not have to tolerate abusive and aggressive behaviour from passengers. Many businesses make a point of zero tolerance when it comes to this form of behaviour, the hackney (i.e. taxi) and private hire car business is no different, if anything we are more vulnerable than most given drivers are contained within moving vehicles with passengers who may have been drinking alcohol, especially at this time of year.
For taxi and private hire drivers, when it is busy, they have a series of jobs to complete one after the other within set time scales given people have booked for particular times throughout the day or night. Although we as a company will try to accommodate changes in destinations, one cause of problems especially during the night, this is not always possible given the way jobs have been planned and allocated so drivers move onto their next fares in good time.
The flipside of this is that as a member of public, if you do not feel safe as, as in the drivers behaviour or driving standards, you have every right to ask for their taxi and private hire personal license issued to them by their licensing authority, it should be visible on their person. This identification along with the car number from the vehicle licensing plate issued by the relevant licensing authority on the back of the car can be used as the starting point to submit a complaint to that licensing authority.
This is even more important when it comes to app based companies operating in Babergh, as they are not subject to any inspection by Babergh enforcement officers given they are not licensed directly by the Babergh authority. When you book an app based car you check to make sure that the vehicle registration matches that given to you on your phone app but how many times have you checked to make sure that the driver matches his or her taxi and private hire personal licence identification, this is applicable to all drivers of taxis and private hire vehicles. This is particularly important if you are a lone passenger in the vehicle.
Babergh licensed drivers have a comprehensive seven point checklist to work through before being granted a hackney and private hire personal license to drive properly licenced vehicles which includes an enhanced DBS check, this allows them to drive licenced hackney or private hire vehicles insured as such, which also includes public liability insurance. If the driver is not legitimate they and the car they are driving are uninsured, as are the passengers.
All passengers in Taxis and Private Hire vehicles have recourse to contact the licensing authority under which both the car and the driver are licensed if they are not happy with the drivers credentials and/or their driving standards.
Our aim is to keep our passengers and our drivers safe over the festive period.
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A Happy, Safe and Peaceful New Year to All from Sudbury Cars
#2026