GWR We are GWR. Here to help between 06:00 and 23:00 Monday to Friday, and 07:00 and 23:00 at weekends. Your Train adventures start here! We're here to help.

If you have a question about our service, send us a message and we will get back to you as soon as we can. If you have a comment about a member of our team please email us at [email protected]. Posts or comments about, or images of our staff, may be removed to protect their privacy. Customer Service: Call us on 03457 000125

Lost Property: Make a report at www.missingx.com and we will use this t

o contact you if your item is found or handed in. Assisted Travel: 0800 197 1329

Booking Support: 03457 000 125 (open 06:00 to 23:00 - includes group bookings, season ticket renewals, reservations and sleeper bookings)

Our most sincere condolences to everyone who worked with, or knew Shaun Barton, who lost his life in the Bedford train i...
06/23/2026

Our most sincere condolences to everyone who worked with, or knew Shaun Barton, who lost his life in the Bedford train incident last Friday.

We are hugely saddened at the loss of a member of our railway family. RIP Shaun.

We are deeply saddened by the loss of Shaun Burton, Mainline Driver, who tragically lost his life in the Bedford train incident on Friday 19 June.

Shaun was known for his quick-wit, kind, generous, and intelligent nature, and for always having a smile on his face. He was a well-respected colleague, often acting as a trusted advisor and available to share his wisdom, support and guidance to others.

He will be greatly missed by all who knew him.

Our thoughts and deepest condolences are with Shaun’s family 💜

news.eastmidlandsrailway.co.uk/news/emr-media-statement-sunday-21-june-2026

06/23/2026

⚠️Hot weather update 23 - 25 June⚠️

Following the Met Office's red weather warning of extreme heat, we will be running an amended service in the areas affected.

Journeys which start and end outside of the Met Office red zone (Devon, Cornwall and parts of Somerset) will not be affected and the following advice will not apply.

On Wednesday 24 and Thursday 25 June please only travel if it is essential. Tickets for travel today, tomorrow or Thursday may be used any time up to and including Friday 26 June, to allow more flexibility with planning when to travel

If your journey is essential please take the following precautions for your safety and comfort:

➡️Plan ahead and check journeys close to the time of travel at http://gwr.com/check

➡️Allow extra time. Journeys are likely to take longer than usual

➡️Carry plenty of water and stay hydrated

➡️If you feel unwell at any point in your journey please speak to a member of staff who will be able to help

You can claim a full refund for unused tickets for journeys on Wednesday and Thursday at https://refunds.gwr.com

For more information go to https://gwr.com/weather

⚠️Hot weather update  22 - 25 June⚠️Following the Met Office's red weather warning of extreme heat, we will be running a...
06/22/2026

⚠️Hot weather update 22 - 25 June⚠️

Following the Met Office's red weather warning of extreme heat, we will be running an amended service.

On Wednesday 24 and Thursday 25 June please only travel if it is essential. Tickets for travel on these days may be used today, and up to and including Friday 26 June.

If your journey is essential please take the following precautions for your safety and comfort:

➡️Plan ahead and check journeys close to the time of travel at http://gwr.com/check

➡️Allow extra time. Journeys are likely to take longer than usual

➡️Carry plenty of water and stay hydrated

➡️If you feel unwell at any point in your journey please speak to a member of staff who will be able to help

Refunds may be claimed at https://refunds.gwr.com/

For more information go to www.gwr.com

☀️The Met Office has issued a weather warning for this week as temperatures are set to soar across the UK. If you're tra...
06/22/2026

☀️The Met Office has issued a weather warning for this week as temperatures are set to soar across the UK.

If you're travelling with us, please take extra care and:

➡️Check before you travel at http://GWR.com/check

🥤Take plenty of cold water with you and stay hydrated

⏰Allow extra time for your journey

🥴If you feel unwell, please do not board the train and let a member of staff know.

⚠️We're running an amended service during extreme heat today (Monday 22nd) and tomorrow, following the Met Office Weathe...
06/22/2026

⚠️We're running an amended service during extreme heat today (Monday 22nd) and tomorrow, following the Met Office Weather Warning.

If you're travelling in the Thames Valley, plan for changes to train services during the hottest parts of the day, as track temperatures are forecast to reach levels requiring speed restrictions.

➡️Check before you travel at http://GWR.com/check
➡️Allow extra time to make your journey
➡️Take plenty of cold water with you
➡️Do not board the train if you feel unwell. Please speak to a member of staff.

More info at https://news.gwr.com/news/gwr-to-run-amended-service-during-extreme-heat-on-monday-and-tuesday-following-met-office-weather-warning

06/19/2026

Our thoughts are with customers and railway colleagues affected by the incident on East Midlands Railway earlier this evening.

We've lifted ticket restrictions on all GWR services for any customers affected until further notice.

If your journey is affected, we will make every effort to get you to your destination by rail. If not, we will make alternative arrangements.

If you've not started your journey, your ticket will be available for travel on future dates.

If you're already on your way, you can travel back to your origin station at no extra cost.

🔍FINAL CLUE, just in time for a weekend of code cracking!We have some very clever people out there! But, if you’re still...
06/19/2026

🔍FINAL CLUE, just in time for a weekend of code cracking!

We have some very clever people out there! But, if you’re still struggling, here is one last clue

See if you can find Turing’s full name, and if you do, just follow the pattern for the rest of the message.

And, if you PARDON the expression, the message should then be as clear as a bell.

All will be revealed next week. Happy code breaking!

☀️Families flock to Bristol and Bath by train as ‘railcations’ take off this summer🚀Staycation season is here, with new ...
06/19/2026

☀️Families flock to Bristol and Bath by train as ‘railcations’ take off this summer🚀

Staycation season is here, with new analysis showing UK holiday searches up by more than 5,000% over the past month!

Searches including 'cheap staycations', 'summer staycation' and 'best staycation locations UK' have all reached Google 'Breakout' status, just as our own booking data shows August and September reservations rising year on year to popular holiday destinations.

Read more and get some inspiration for your next at https://news.gwr.com/news/families-flock-to-bristol-and-bath-by-train-as-railcations-take-off-this-summer

☀️ Travelling with us over the next few days? Temperatures are set to rise, so please remember to bring plenty of water ...
06/18/2026

☀️ Travelling with us over the next few days? Temperatures are set to rise, so please remember to bring plenty of water and wear light, comfortable clothing.

If you feel unwell during your journey, please speak to a member of our team and leave the train at the next station if needed.

Before you travel, check the latest journey updates at gwr.com/check-your-journey

🔎Third ClueNo correct answers yet! We thought it might be tough.💫Big clue coming up.The first clue was to find the corre...
06/16/2026

🔎Third Clue

No correct answers yet! We thought it might be tough.

💫Big clue coming up.

The first clue was to find the correct sequence of letters, well here it is!

Remember the second clue and if you think there are too many ‘Z’s, make some SPACE, it may make things clearer!

Good luck and don't forget to comment on the original competition post once you have cracked the code!

Address

Milford House, 1 Milford Street
Milford, CT
SN11HL

Opening Hours

Monday 6am - 11pm
Tuesday 6am - 11pm
Wednesday 6am - 11pm
Thursday 6am - 11pm
Friday 6am - 11pm
Saturday 7am - 11pm
Sunday 7am - 11pm

Telephone

+443457000125

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