11/05/2021
Full Job Description
Position Description
We are looking for a Dispatcher to communicate daily transportation activities to the team to ensure services are achieved on time. To be successful, you will thrive on having multiple tasks at a time and are an expert organizer.
RESPONSIBILITIES:
Communicate information and instructions to drivers (schedules, route changes, road conditions, accidents, emergencies, etc.) informing them of a variety of situations that may impact their scheduled services or deliveries.
Handle all driver call-ins. Makes outgoing calls to drivers.
Keep Operations Manager updated on issues and resolution of issues.
Support drivers telephonically during reported emergencies and provides appropriate resources to assist with issues.
Work with customer service department.
Review driver manifests.
Special/Other projects as assigned by management.
In order to be successful at this job, here are some SKILLS you should have:
Customer Service
Teamwork
Organization
Time Management
Communications
Decision Making and Problem Solving
Requirements
High school diploma or general education degree (GED) and/or training; or equivalent combination of education and experience.
