Tallgrass Freight Company

06/18/2026

One of the biggest challenges freight brokers face? Becoming too dependent on a single customer. When one account makes up a large percentage of your book, you're putting a lot of trust in factors you can't control. A claim, a personnel change, an acquisition or even a bankruptcy can quickly change everything.

As one of our longtime agents often says, it's like a mall relying on just one department store. If that store closes its doors, so will the mall. If you lose that one customer, your freight agency's doors will too.

That's why successful agents never stop prospecting, even when business is booming. A diverse customer base creates stability and helps protect your business from unexpected setbacks.

The best time to build new relationships is before you need them: https://tallgrassfreight.com/common-challenges-for-freight-brokers/

06/16/2026

Every brokerage says they offer support. The real question is how that support shows up when you need it. If there's a claim, fraud issue or credit increase request, who steps in — and how quickly?

The right freight agency will provide ongoing guidance, regular check-ins and experienced leadership that understands the challenges agents face because they've been there themselves. They'll be just as supportive during a crisis as they are on an average Tuesday.

When evaluating a brokerage, look beyond the split. Focus on the team standing behind you: https://tallgrassfreight.com/choosing-a-freight-agency-the-factors-that-make-the-biggest-difference/

06/11/2026

Success can be your biggest distraction. When the freight is flowing and your book is growing, it’s tempting to take your foot off the gas. A few missed prospecting calls. A delayed follow-up. A task that can wait until tomorrow.

That’s how momentum turns into complacency. And it's a more common challenge than you'd think.

The agents who win long-term don't get comfortable. They’re the ones who stay hungry, even when things are going well. In this industry, any successful agent will agree: success isn’t something you achieve and keep. It’s something you earn every day.

Explore more ways to push past the common challenges that freight brokers experience: https://tallgrassfreight.com/common-challenges-for-freight-brokers/

06/10/2026

How do you stay fired up and pursue success as a freight broker? Well, the freight is important. But the relationships are everything. That means showing up when it's inconvenient. Taking the call after hours. Solving problems that weren't in your plans for the day. Doing what it takes to help your customers succeed.

The strongest customer relationships aren't built when everything is running smoothly. They're built when challenges arise and you prove you're someone they can count on. In freight, loyalty is earned — load after load, conversation after conversation.

Don't let yourself slip into complacency this summer. Keep focused on your goals and keep focused on delivering the kind of service you want to be known for.

If you're looking for the best freight brokerage in the country — one that keeps you motivated and equips you with the tools to thrive as an agent — discover our expert strategies on how to avoid complacency: https://tallgrassfreight.com/avoiding-complacency-daily-rituals-for-sustained-success-in-freight/

06/04/2026

"Failing to plan is planning to fail” might sound cliché, but in freight brokerage, it’s the truth. Too many agents struggle not because they lack talent, but because they lack a clear plan.

What’s your annual GM goal? Where do you want your agency to be in one year? Three years? Big goals don’t happen by accident. They happen when you break them down into daily actions, monthly targets and consistent habits that move your business forward.

At Tallgrass, we believe growth starts with a plan — and the right support system behind it:

We’re breaking down the most common challenges freight brokers face and, more importantly, how to overcome...

06/02/2026

Compensation is more than a percentage. A high split might catch your attention, but the real question is: what comes with it?

At Tallgrass, we believe agents should understand the full picture before making any commitments. Higher percentages can sometimes come with conditions like temporary incentives, production thresholds, contracts or limitations around account ownership.

As Tallgrass President Sean Richardson says, “There’s a lot that goes into the money conversation beyond just the split itself.” The right opportunity is about more than a number. Explore everything you should look for when choosing the right freight agency: https://tallgrassfreight.com/choosing-a-freight-agency-the-factors-that-make-the-biggest-difference/

05/29/2026

You’ve probably seen it everywhere: “No bad debt.” Sounds great, right? But in the freight world, that phrase doesn’t always mean what agents think it means.

In many agent programs, “no bad debt” only applies to carrier pay. So if a customer goes bankrupt, you wouldn’t be responsible for covering the carrier invoice. That protection matters. But here’s the part that often gets overlooked: commission chargebacks can still happen.

If a customer doesn’t pay within a certain timeframe, many programs will reverse the commission tied to that load. And too often, that distinction isn’t clearly explained upfront. That’s why choosing the right freight agency matters.

But finance is only part of the equation. Take a look at all the factors that make a difference when you're choosing a freight agency. https://tallgrassfreight.com/choosing-a-freight-agency-the-factors-that-make-the-biggest-difference/

05/29/2026

At Tallgrass Freight Co., our team spans coast to coast — and recently, we celebrated that diversity in one delicious way.

Our annual Multicultural Lunch featured dishes inspired by cultures from around our country, including Hawaii, South Carolina, Louisiana, Kansas, Pennsylvania, New York, Georgia and Tennessee. Our team had fun sharing flavors and traditions from across the country.

One of the best parts of the Tallgrass family is the variety of backgrounds, perspectives and experiences our agents bring to the table every day. This lunch was a fun reminder that while we may be spread across the U.S., we’re united by strong relationships and collaboration.

05/27/2026

At Tallgrass, growth goes beyond business. We’re excited to have piloted a new Book Club this year with our Kansas City agent group — creating another way for agents to connect and grow together outside of the day-to-day freight grind.

For our agents, community, growth and professional development matters just as much as productivity. Whether we’re talking freight, leadership, mindset or life, the best ideas happen when people come together and share perspectives.

05/25/2026

Today and always, we honor the courage and sacrifice of those who have died in the line of duty. On this day of remembrance, we commemorate bravery. Wishing everyone a meaningful Memorial Day.