05/26/2026
Understanding Your WayGo Pickup Window
We love getting you where you need to go safely, reliably, and on time! Because WayGo is a shared-ride, demand response transit service, our smart system coordinates routes to pick up neighbors heading in the same direction.
To make this work smoothly for everyone, we use a 30-minute pickup window instead of an exact, single minute appointment.
Here is how it works:
The Shared-Ride Puzzle - When you book a ride for a target time (say, 8:15 AM), our system looks at traffic, road conditions, and other riders nearby. It then creates your customized 30-minute window (for example, 8:00 AM to 8:30 AM).
Be Ready at the Start - Always be ready to board at the very beginning of your window! Your bus can safely arrive at any point during that 30-minute timeframe.
The 5-Minute Rule - To keep the system fair and on time for the next passenger down the road, our drivers can only wait 5 minutes after arriving within your window before they have to move on.
Think of it like a traditional bus route, just brought directly to your neighborhood! By being ready at the start of your window, you help keep all of Wooster moving on schedule.
Got questions or need to book your next trip? Give our team a call at (330) 800-5210!