20/03/2020
SHUTTLE SERVICE AND VOVID - 19
As the COVID-19 pandemic grips our society as a whole and significantly changes our daily lives, Airport Shuttle as a responsible company clearly understands and have wholeheartedly embraced our role to be played under these exceptional circumstances. We consider the health and wellbeing of our customers and staff, as well as the continuation of economic activity benefitting our society as whole, of the utmost importance.
With the priority on health and prevention, we have instituted the following preventative measures across all our transfer service offerings:
- We are strictly adhering to the widely published hygiene and social distancing guidelines.
- Our back-office support staff are working virtually via all of our available communication channels (e.g. phone, email, Whatsapp, social media etc.).
- Our drivers will be wearing protective masks and gloves whilst engaging with customers and fulfilling their driving duties.
- Our drivers will not be greeting customers by hand, engaging in general conversation unless spoken to and will be limiting assistance with luggage.
- We would like to stress that the above restricted social measures should not be misunderstood as being unprofessional or uncourteous or disrespectful, but in fact as a sign of the utmost respect for our customers health and wellbeing under the current extreme circumstances.
- Our drivers will be diligently cleaning all general customer contact surface areas inside and outside our vehicles with the required cleaning agents after EVERY completed transfer, thereby ensuring sanitised surfaces for next customers.
- Our vehicle luggage areas will be lined with protective plastic which will be replaced on a daily basis.
- Our vehicles will also strictly undergo interior deep cleaning and sanitising on a weekly basis.
- We will always have appropriate hand sanitiser available inside our vehicles for customer to utilise.
Supporting continued economic activity, we have broadened our transfer service offerings as follows:
- In adherence to the announced travel restrictions, our standard airport transfer services will continue to operate for anyone who still require airport transfers for absolutely necessary travel.
- We are now offering dedicated staff transfer services to companies who require key staff still to be transported between their homes and place of work.
- We are now offering extended point-to-point transfer services to any individual or small group who still require to be transported for necessary purposes. These include but are not limited to individuals who still require transport to and from work as well as specific community, emergency, medical or public support staff.
- We are now offering extended goods, food and documentation delivery services to any company or individual who still require such key items to be delivered for necessary subsistence, work or key emergency support purposes. These include but are not limited to food and goods for the elderly, general commercial goods as well as specific community, emergency, medical or public support goods.
- Our above capability offers a unique alternative to general public transport and/or on-demand e-hailing services as we have very strict control over our drivers and vehicles, thereby providing a trustworthy customer environment.
- All the above extended services will generally be provided in our greater Cape Town operating area, but we will also gladly discuss specific needs in our other operating geographies of Johannesburg/Pretoria, Durban, George and Port Elizabeth.
- On all of the above extended services, our standard 24/7/365 availability and operating model will remain fully operational. This includes pre-booking with confirmation, various methods of payment and our operations back-office taking all bookings and monitoring all transfers.
- All of the above extended services may be pre-booked or chartered on an ad hoc or regular basis by contacting our central reservations office on the contact details provided below. We will also gladly discuss any requirements for fixed contracts, accounts and terms.
- To further enable convenient booking of any the above extended services, we have enabled our online booking website to cater for these services as well.
- We have also shortened the pre-booking window on our website to 12 hours instead of the normal 24 hours pre-booking requirement. We are also always prepared to accommodate last minute requests via our central reservations office as capacity allows.
- Whilst we will still accept cash to driver as a method of payment, we strongly encourage all customers to rather use our online, EFT and credit card payment options to limit the exchange of cash.
- Last but not the least, we have now also launched our new mobile app DrivenAnywhere, which can be downloaded for free on Apple iStore and Google Playstore. Our app provides the same booking functionality as our online booking website, with the added convenience of creating a booking account with us with all your relevant details for making bookings on the go and the added benefits of tracking your booked transfer, vehicle and driver in real time.
For any further information, enquiries or bookings, our available contact channels and details are:
- Landline Phone Nr (All hours, Mon-Sun): +27 21 551 8785
- Mobile Phone / Whatsapp Nr (All hours, Mon-Sun): +27 82 951 3646
- Email: [email protected]
- Website: www.asct.co.za
- Facebook: https://www.facebook.com/airportshutt/
- Twitter: https://twitter.com/AirportShuttCT
