14/10/2024
This post entails the following duties:
- Handling client calls, WhatsApp texts/calls and emails in a timely manner (including after hours 17h00 - 19h00)
- Meeting and greeting clients at the entrance, when client visits are booked or when new clients arrive for a viewing
- Assisting clients in creating a new profile on the web, booking drop off appointments or site visits
- Creating/terminating Nold gate keys for clients
- Calendar management:
- Confirm pod drop offs / client visit time schedule and address day before by calling
- Ensure following days drop off pods are loaded on the trucks, ready for departure early
- Confirm if any extra stock (locks, boxes, bubble wrap) was ordered with drop off
- Ensure pods / containers are accessible when clients visits
- Keep track of drivers departure and arrival times
- Keep track of all available containers/pods as well as evacuations
- Ensure all stock, locks and trailers that were hired are billed to the client
- Ensure that clients are invoiced correctly and that their accounts are settled before being allowed to evacuate.
- Manage business park units by setting up viewings, amending & sending rental agreements, capturing client details, communicating correct billing details to Accounts and clients
- Assisting Lareman Architects and/or FAME Projects with administrative tasks, as needed during PODit's off-peak periods.